Delivery & Returns

Delivery Policy

Garden Trend Online accepts Visa, MasterCard and payment on invoice only.

Garden Trend Online offers free delivery within Australia on all orders priced at $350 (Excluding GST) and above. Orders under $350 will incur a $25 delivery charge. Your order will be delivered within 1 – 7 working days for Melb Metro, Vic Country, NSW,ACT & SA. For Qld, Tas, WA & NT your order will be delivered in 4 – 10 working days.

Orders placed on weekends and holidays will be processed the next business day. Please be sure to indicate your daytime delivery address.

Currency is in Australian Dollars (AUD) only.

We understand how important delivery is and that you are keen to receive your Garden Trend order! Once you check out we will process your order straight away. Please note that public holidays, floods, strikes, storms and road closures may disrupt freight and thus delivery could take longer under these circumstances

 

Defect/Returns

1      The Customer shall  inspect  the Goods  on delivery  and shall within  seven  (7) days   of  delivery   notify   the  Company   of  any   alleged   defect,   shortage in quantity,   damage   or  failure  to  comply  with  the  description  or  quote.    The Customer shall afford the Company  an opportunity to inspect the Goods  within a reasonable time  following  delivery  if the Customer  believes  the Goods  are defective   in  any   way.     If  the  Customer   shall  fail  to  comply   with  these provisions, the  Goods  shall  be  conclusively  presumed  to  be  in  accordance with the terms and conditions  and free from any defect or damage.

2      For  defective   Goods,   which  the  Company   has  agreed   in  writing  that  the Customer  is entitled  to reject, the Company’s liability  is limited to either (at the Company’s discretion)  replacing  the  Goods  or  repairing  the  Goods  provided that:

(a)   the Customer  has complied  with the provisions  of clause 8.1;

(b)   the Company  will not be liable  for Goods  which  have not been  stored  or used in a proper manner;

(c)   the Goods  are returned  in the condition  in which they were delivered  with all packaging  material and accompanied by proof of purchase.

3    The Company  may  (in its discretion)  accept  the Goods  for credit  but this may incur a restocking  fee of 20% of the invoiced  value of the returned  Goods  plus any freight.

4    Goods  made  to special  order,  Customer  specification or non-catalogue items are  under  no  circumstances  acceptable  for  credit  or return.  Cancellation of orders for special  or non-catalogue items will definitely not be accepted,  once these orders have been received  from the Customer.

5    Any performance figures given by the Company  are based  on the Company’s experience and  are  figures  that  the  Company   expects  to  obtain  on  testing. Despite any representation by a representative of the Company to the contrary, the Company  is under  no liability  whatsoever for damages  for failure  to attain such performance figures.